Save Paused Error in Canva? Your Step-by-Step Guide to Fix it!

| | February 14, 2024

Canva is a versatile online graphic design tool that has gained immense popularity for its user-friendly interface and extensive range of design options.

Whether you're a seasoned graphic designer or a beginner looking to create eye-catching visuals, Canva offers a wealth of features to bring your ideas to life.

However, the issue of "Save Paused" in Canva can be frustrating, especially when you're in the middle of creating an important project. 

This error message often occurs due to various reasons, such as internet connectivity issues or browser-related problems.

In this guide, we will provide you with step-by-step instructions to fix the Canva saving paused issue, ensuring that you can save your work seamlessly.

Let's get started.

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Save Paused Error in Canva

How to Troubleshoot Canva Saving Paused Error

Before I tell how to fix the saving paused in Canva, let us first understand what is meant by "Save Paused" in Canva.

When you encounter Saving Paused error while creating any design on Canva, it basically means that the Canva application is somehow unable to save your design automatically. If you haven't saved your design manually, it can result in losing your hours of work on your design.

Below I have explained some easy to follow steps that can help you fix the Save Paused Problem in Canva.

Step 1: Check your internet connection

To fix the Save Paused error in Canva, the first step is to check your internet connection. Ensure that you have a stable and reliable internet connection. 

If there are any issues with your internet connectivity, it can cause interruptions in saving your work.

Verify your internet connection and try saving again. Try to restart your internet router, or use a different internet network to see if it can help in removing this error.

Step 2: Clear Browser Cache and Cookies

To troubleshoot the "Save Paused" error in Canva, clearing the cache and cookies of your browser can help resolve any temporary issues. Here are the steps to clear cache and cookies:

  1. For Google Chrome: Go to the Chrome menu, select "More tools," then "Clear browsing data." Check the boxes for "Cookies and other site data" and "Cached images and files," then click "Clear data."
  2. For Mozilla Firefox: Go to the Firefox menu, select "Preferences," then go to the "Privacy & Security" tab. Under "Cookies and Site Data," click on "Clear Data," check the box for "Cookies and Site Data" and "Cached Web Content," then click "Clear."

Clearing your browser cache and cookies can help improve the performance of Canva and resolve any issues related to the "Save Paused" message.

Step 3: Update your Browser

To resolve the Save Paused issue in Canva, it is important to keep your browser up to date. Outdated browsers may have compatibility issues that can affect the saving process. 

To update Google Chrome, click on the menu button and go to "Settings" > "About Chrome" to check for updates. 

For Mozilla Firefox, click on the menu button and select "Help" > "About Firefox" to update your browser. Always ensure you have the latest version to optimize your Canva experience.

Step 4: Refresh the Canva page and try again

If you encounter the Save Paused error in Canva, a simple workaround is to refresh the Canva page and try saving your work again.

Refreshing the page can resolve any temporary issues or glitches that may be causing the error.

Once the page is refreshed, attempt to save your work again and see if the issue is resolved.

Step 5: Restart Canva

If even after trying all the four steps mentioned above, you're unable to fix the “Save Paused” issue in Canva, the next step would be to restart Canva.

Close all the Canva tabs in your browser, and again open Canva in a new tab and try to open the same design. After opening the design, check whether you're now able to save your design or not.

Step 6: Contact Canva Support

If you have tried all the troubleshooting steps and still cannot resolve the Save Paused issue in Canva, it is recommended to contact Canva Support.

You can submit a support ticket through Canva's Help Center

Be sure to provide detailed information about the issue you are facing. Canva's support team will respond to your ticket and guide you on how to fix the issue.

Follow up with Canva support for further assistance and they will guide you through the process of resolving the Save Paused error.

By following all the six steps mentioned above, you would be definitely be able to fix "Save Paused" in Canva.

Recap of the Steps to Fix the Save Paused Issue in Canva

To recap, if you again encounter the "Save Paused" message in Canva, here are the steps you can take to resolve the issue:

  • Check your internet connection
  • Clear browser cache and cookies
  • Update your browser
  • Refresh the Canva page and try again
  • Restart Canva
  • Contact Canva support for further assistance
  • Why Does Save Paused Error Happen in Canva

    When using Canva, encountering the "save paused" error can be frustrating, especially when you're in the midst of creating an important design. This error can occur due to several reasons, some of them are highlighted below.

    One possible reason for the "save paused" error in Canva could be a slow or unstable internet connection. When your internet connection is not stable, Canva may struggle to save your work, resulting in the "save paused" message. 

    Another potential cause of the "save paused" error is browser-related issues. Canva is a web-based platform, so it relies on your web browser to function properly. Clearing your browser's cache and cookies or using a different browser altogether can often resolve issues related to the "save paused" error.

    Using outdated versions of web browsers and browser cache can also lead to compatibility issues with Canva, causing the "save paused" error to occur. Updating your browser to the latest version and clearing the cache can help ensure smooth operation when using Canva. 

    It's also important to consider the size and complexity of your design. If you're working on a large and intricate design in Canva, it may take longer to save, leading to the "save paused" error. In such cases, being patient and allowing Canva sufficient time to save your work is crucial.

    Tips to Prevent Save Paused Error in Canva

    Here are some additional tips to avoid encountering the error in the future:

  • Save your work frequently to prevent large amounts of unsaved changes.
  • Use a stable and reliable internet connection to avoid interruptions while saving.
  • Avoid having too many browser tabs or applications running simultaneously, as they can affect Canva's performance.
  • Check for any software or browser updates regularly, as outdated versions can cause compatibility issues.
  • Keep an eye on Canva's system status page for any ongoing issues or maintenance that may affect the saving process.
  • Wrapping Up

    Canva is one of the most popular designing tool used by bloggers, YouTubers, and other online businesses for creating different types of designs and  illustrations.

    On my blog Technicalwall.com, I use Canva to create features images, infographics, planners, and more. I have used it as an ebook software to create ebooks for my readers.

    I hope that this tutorial has helped you in fixing the saving paused problem in Canva. If you've liked it, please take a moment to share it with your friends on social media.

    For useful tutorials on Canva, you can follow the related blog articles listed below.

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    Deepak Choudhary

    Deepak Choudhary is the founder of Technicalwall.com. He is a Blogger and an Affiliate Marketing Expert. He publishes useful articles for newbie bloggers related to the following topics - Affiliate Marketing, Email Marketing, Software Reviews, Blogging, WordPress, SEO, Passive Income, and more.